Important: Your order Confirmation Email. Please check your order confirmation email thoroughly. If there are any errors or changes please email us immediately. Please note that changes can not be made once your order is shipped. If you are sending your package to somewhere other than the billing address, both addresses will appear on your Order Confirmation Email. If you do not receive an Order Confirmation Email you may have entered an incorrect email address. Please email us and we will correct the email address and send you a copy of your order and your order number.
All order cancellations must be emailed or sent in writing. Your order is considered current unless canceled in writing (via email) by either the customer or Govino. Orders can not be canceled after they have been shipped.
Govino product availability is updated daily however sometimes items do sell out between this time and when you have placed an order. If items are sold out or if there are any delays we will notify you as soon as possible.
All prices are listed in New Zealand Dollars and include GST. Govino reserves the right to change prices without notice.
COST OF SHIPPING
In some cases the correct shipping costs may not show at the checkout. Govino will contact you to advise if there is any change to your shipping costs. In this case you will be asked to accept the charge before we ship your order. You may also cancel your order if you wish not to accept the shipping charge.
Please note that should an item on a “free delivery” order be returned due to ‘change of mind’, the initial waived delivery charge and any subsequent delivery charges will be applied. The only exception is a fault or packing error.
*FREE SHIPPING – OFFER
Our Free Shipping offer is valid for a specific period only.
Credit Card: we accept Visa & Mastercard credit cards only. Other: we also accept Direct Deposit. Please select your payment method at the checkout. Our payment details are emailed to you with your order confirmation. Note: Unpaid Orders – Items are returned to stock when payments are not received within the following time after placing your order; non-sale items – 7 days.
We trade in the currency of $NZD.
Sorry.. Govino only ships within New Zealand.
We reserve the right to request further identification if required and to cancel orders when further identification is requested, but not received or found to be unsatisfactory.
RETURN & EXCHANGE POLICY
Govino understands that Internet shopping is different from being able to pick-up and hold items the way you do in a conventional store. That is why we promise to provide the best products possible. However, if you are in anyway unhappy with your purchase we will cheerfully return/exchange the item/s provided:
1. All items are returned within 30 days of receipt. No exchange, credit or refund can be given after 30 days for change of mind or if you have made a wrong decision.
2. The product(s) must be as new, ie: unused, unworn, unwashed, undamaged, unsoiled and in their original packaging and/or tags attached.
3. Call or email us with the following details at hand: Your Name, Invoice Number, Product Name, Reason for Return and Request for replacement, exchange, credit or refund.
4. Post the product(s) to your local Govino office
Please note: Postage/shipping and handling of products is not refundable unless product is deemed faulty. Under no circumstances will a refund or credit be given if the products received are used, worn, washed, soiled, damaged or without original packaging. These items will be returned to the customer with the customer responsible for any return shipping costs. It is suggested that you send your return package by receipted post or express post, as Govino cannot be held responsible for any product lost/damaged in transit. If you have requested a refund, a credit will be issued via the same payment method used within 7 days of receipt of returned goods,. Please note that refunds, exchanges or credits can not be given for special order or custom made items (unless deemed faulty). If exchanging the item you may select an alternative product, however if the replacement item is priced higher than the item exchanged you will be required to pay for the difference. We charge a minimum shipping charge when replacing goods (unless faulty). 10% re-stocking fee applies to all returns except for faulty or incorrect orders.
Please note that should an item on a “free delivery” order be returned or exchanged, the initial waived delivery charge and any subsequent delivery charges will be applied. The only exception is a packing error.
5. ALL Refunds are processed in the same way they were paid, ie: PayPal or Direct Deposit only.
PRODUCTS DEEMED FAULTY
Govino prides itself on quality control and checks all products to the best of its ability before sending them out. If however you believe you have a product that is faulty, please call or email us as soon as possible during business hours, with your purchase details.
PACKAGES DAMAGED IN TRANSIT
Govino takes great care when packaging your order and rarely have our packages been damaged in transit. In the unfortunate case that your order does get damaged please note the following: –
Deliveries within Australia we consider any damage or loss of goods on a case-by-case basis however most packages are covered by Govino Australia, provided you have not asked for a package to be left at a premises without obtaining a signature by our driver.
By placing an order with Govino you authorise us to send you our promotional emails, exclusive sale offers and new product updates from time to time. If you do not wish to receive our promotional emails, please reply to your order confirmation with the title ‘unsubscribe’ in the subject line.
REFUSAL TO SUPPLY PRODUCTS
Govino reserves the right to refuse or discontinue supply or services of any products without notice to persons who are deemed to engage in conduct or activities that Govino believes violates any of the afore mentioned terms and conditions.